Find Jewellery UK - Online Shop Review

Although we make every effort to ensure that you order arrives promptly and in good condition, problems do occasionally arrive. If your parcel is taking longer to arrive than anticipated, please contact us. We will then track your parcel through the Royal Mail system. All items are sent special delivery and insurance is provided through the Royal Mail, with whom the responsibility for packages remains during transit.

If your order arrives damaged please contact us immediately so that we can take further action.

Making a purchase could not be easier. Just browse our Catalogue or use the search function, until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as it is not confirmed until you are transferred to a secure page to enter payment details.

We accept payment by most major credit or debit cards. These are processed online using the WorldPay secure payment service. Prices are shown in Great British Pounds Sterling. We accept most major credit cards. Credit cards are processed immediately using the WorldPay secure system . You may send your credit card information via phone, fax, snail mail or over the Internet using our secure facilities. Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.

We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 10 days of receiving your goods to arrange a full refund. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. Please note that, due to reasons of hygiene, we cannot accept the return of earrings that have been worn unless they are faulty. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. For reasons of security packages containing jewellery that are returned to our administration address will be refused. We also strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. This guarantee does not affect your statutory rights as a consumer.